Supportive onboarding: How Delivery Hero scaled with feed management

In the fast-paced world of food delivery, managing vast product catalogs efficiently is crucial for success. Delivery Hero, a global leader in food delivery services, faced a monumental challenge: managing feeds for multiple brands ins more than 40 markets, with a staggering 10 million items.

The sheer scale and complexity of their operations required an all-in-one, scalable solution that could handle such a massive volume of data without compromising on speed or accuracy.

Managing growth: Delivery Hero’s feed management struggles

Delivery Hero's exponential growth has led to a diverse and extensive product catalog spread across multiple regions. Managing and optimizing 10 million items across 9 brands required a solution that was not only powerful but also easy to integrate into their existing operations.

This is where Channable's multichannel expertise came into play.

Channable’s scalable solution: Streamlining Delivery Hero’s feeds

Channable's self-service feed management solution was the perfect fit for Delivery Hero's needs. The platform is designed to handle high-volume data with ease, providing a seamless interface that allows users to manage and optimize their feeds efficiently.

But what truly set this project apart was the dedicated support provided by Channable's Technical Account Manager (TAM).

With a Service Level Agreement (SLA) in place, Channable's TAM worked closely with Delivery Hero's team to ensure a smooth onboarding process, addressing any challenges that arose and providing expert guidance throughout the journey.

The goal of the TAM team was to make the onboarding process as smooth as possible, despite the scale of the operation. Understanding the complexity of managing such a large number of items would take a lot of collaboration to meet Delivery Hero's specific needs.

Seamless onboarding and implementation

The onboarding process was carefully planned and executed, with Channable's Customer Success managers, Georg and Maik, working in close collaboration with the TAM team and Delivery Hero's lead, Adriana Jelovac.

The project began with a comprehensive analysis of Delivery Hero's existing feed management systems, identifying key areas for improvement and customization.

Channable’s solution was integrated across Delivery Hero's subsidiaries, allowing their teams to manage feeds independently while maintaining consistency and accuracy across all regions.

The platform's user-friendly interface enabled swift adoption, reducing the learning curve typically associated with large-scale implementations. The TAM’s role was instrumental in this phase, offering tailored support and troubleshooting to ensure a flawless transition.

Results: Improved efficiency and time saved

The results were immediate and impactful. Delivery Hero experienced a significant improvement in the efficiency of their feed management processes.

The platform's ability to handle 10 million items effortlessly demonstrated its scalability, making it clear that Channable could grow alongside Delivery Hero's expanding operations.

"Channable team has provided massive support to us." says Adriana Jelovac, Delivery Hero's project lead. "The transition of hundreds of feeds was a huge undertaking but the support we received from our TAM and the entire Channable team was invaluable, ensuring that we were able to onboard quickly and without any disruptions. The platform’s capabilities have exceeded our expectations in handling big data feeds incredibly fast."

TAM service: A key to seamless integration and ongoing success

For enterprise clients like Delivery Hero, the added value of having a dedicated TAM cannot be overstated. The TAM service provided a personalized touch to the onboarding process, offering expert guidance and immediate support whenever needed.

This level of service is particularly crucial for businesses managing large feed volumes, where any delay or error can have significant repercussions.

The success of this project highlights the importance of having a dedicated point of contact who understands the client's unique challenges and can provide tailored solutions.

It positions Channable’s TAM service as an essential component for enterprise clients looking to scale their operations smoothly and efficiently.

Transform your feed management with scalable solutions

By leveraging Channable's solution and services, Delivery Hero was able to streamline their feed management processes, saving time and resources while ensuring accuracy and consistency across all their accounts.

For businesses with large product catalogs or marketing agencies managing feeds for multiple clients, Channable offers a solution that can handle your needs, no matter the scale.

Discover how our self-service feed management solution and TAM services can transform your operations, ensuring you stay ahead in the competitive eCommerce landscape.